PRODUCT SUPPORT SERVICES

We support you with fast, reliable service 24 X 7

 

CALL 800-882-1881

When Maximizing Uptime is Your Priority – Call Cates!

When you need variable frequency drive repair services, field service or an assessment of your industrial control components, call Cates Control Solutions. Our Service department is ready to perform around the clock to keep you running smoothly!

Need an ABB drive repaired? We are certified to perform repairs with the drive remaining under ABB VFD warranty.

CALL 800-882-1881

Need help after hours or on a weekend? We support you 24 X 7.
No matter what time you call, you WILL get a LIVE person ready to assist you.


Our Goal is Outstanding Service. Every Time.

On a Saturday, Enterprise had an emergency outage on a high priority system. Contacted Lee requesting a drive and in a short amount of time Jennifer was involved and helping. Jennifer informed me the drive needed was on the shelf and can be hot shot delivered to site. Jennifer set delivery up and kept me informed during the entire process.

I called at 7:30 Saturday morning and had VFD in hand by 10:30 AM.  Cates Control’s response and communication was outstanding. Hats off to the Cates Team for providing excellent after hours support!

Jason T.

IE 10 VFD and Motor Controls Specialist, Enterprise Products

Field Service

Have a VFD down? Call us and talk to a LIVE person 24/7/365. We offer:

  • AC & DC drive support
  • Product repairs
  • Retrofitting
  • Startups
  • On-site consulting

We have focused on service for 40 years and continue setting the standard for service quality and capabilities. Our team will:

 

  • Dispatch. We’ll send an experienced technician to resolve the issue on-site or bring the component back to our in-house repair center for evaluation. As a stocking distributor, we often have replacement parts on hand, ready to ship out and drop in.
  • Assist. Regardless of the brand or where you bought the product, you can rely on Cates for a service solution. 
  • Resolve. Your operation is on the line, so we’ll do whatever it takes to satisfy your service needs – around the corner or across the country.

Drive Startup

When it comes to supporting AC & DC drives, Cates has you covered!  We offer expertise based on years of experience to help you with:

 

  • AC & DC drive startup
  • Programming
  • Troubleshooting
  • Drive repairs

In-House Evaluation & Repairs

Need variable frequency drive repair services? Just drop off the VFD or ship it to us today and we’ll troubleshoot, repair and test it for you. Once repaired we can ship it back to you or hold it for pickup.

We have been trained and certified by ABB as a DSP (Drive Service Partner) — ABB’s premier level of certification. It ensures you receive the highest level of service. We are certified to repair ABB drives with the drives remaining under ABB VFD warranty.

Have an old drive sitting on a shelf? Get it to us today and we’ll clean it, reform the capacitors and test it for you. Proactively getting equipment repaired is less stressful and less expensive than paying rush charges when you suddenly need it. In the rare event we cannot repair a part ourselves; we’ll send it out and oversee the job for you.

Cates Customer Service

Fast, Reliable Service is Our Priority — CALL 800-882-1881

HOUSTON

Cates Control Solutions
14221 Gulfstream Park
Webster, Texas 77598

PHONE

(713) 944-0101 PHONE
(800) 882-1881 PHONE

OFFICE HOURS

M-F:  8am – 5pm
S-S:  Closed