SMS Text Messaging Privacy & Terms
Last Updated: March 2026
Cates Control Systems, Inc. (“Cates”, “we”, “us”, or “our”) uses SMS text messaging to provide operational communications, alerts, and project-related notifications to customers, partners, and authorized contacts.
SMS Messaging Consent (Opt-In)
By providing your mobile phone number to Cates Control Systems and confirming your consent, you agree to receive SMS text messages from Cates Control Systems, Inc. These messages may include system or equipment alerts, project notifications and updates, account or service-related communications, and operational or administrative notifications.
Consent to receive SMS messages is not a condition of purchase or service. Message and data rates may apply. Message frequency varies. Reply STOP to cancel at any time. Reply HELP for assistance.
By confirming your consent via text message reply, you acknowledge and agree to the terms described on this page.
How to Opt In
When you are enrolled for SMS notifications by Cates Control Systems, you will receive an initial text message asking you to reply YES (or another designated keyword) to confirm your consent. By replying with the confirmation keyword, you opt in to receive SMS text messages from Cates Control Systems.
You must affirmatively confirm your consent before you will begin receiving SMS messages from Cates Control Systems.
Types of Messages You May Receive
After opting in, you may receive SMS text messages from Cates Control Systems including:
Sample Message
Cates Control Systems Notification: Your system has reported a new alarm condition. Contact your operator for details. Reply STOP to opt out.
Message Frequency
Message frequency varies depending on system alerts, project activity, and service communications. You will only receive messages related to the services and systems for which you have provided consent.
Opt-Out Instructions
You may opt out of SMS messages at any time by replying STOP to any message you receive from Cates Control Systems.
After sending STOP, you will receive a one-time confirmation message acknowledging your opt-out request. You will not receive any further SMS communications from Cates Control Systems unless you opt in again.
You may also opt out by replying with any of the following keywords: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT.
Help Instructions
For assistance, reply HELP to any message you receive from Cates Control Systems.
Or contact us directly:
Cates Control Systems, Inc.
601 S. Sanden Blvd, Suite 102
Wylie, TX 75098
Phone: 972-665-3200
Website: www.cates.com
Mobile Information Privacy
Cates Control Systems respects your privacy.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Mobile information collected for SMS communications is used solely for the purpose of delivering project notifications, alerts, and operational communications as described on this page.
Third-Party Messaging Services
Cates Control Systems uses third-party messaging platforms (such as Twilio) to deliver SMS communications. These providers process mobile numbers solely for the purpose of message delivery and are not permitted to use this information for marketing purposes.
Message and Data Rates
Message and data rates may apply depending on your wireless carrier and plan. Cates Control Systems is not responsible for carrier charges.
Contact Information
If you have questions about this SMS policy or your consent, please contact us:
Cates Control Systems, Inc.
601 S. Sanden Blvd, Suite 102, Wylie, TX 75098
Phone: 972-665-3200
Email: [email protected]
Website: www.cates.com
