Website Privacy Policy

Cates Control Systems (“us”, “we”, or “our”) operates https://www.cates.com (the “Site”). This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site.

We respect the privacy of our visitors. We collect only such Personal Information as is needed to provide the information, service, or assistance that you request.

Information We Collect Automatically

While using our Site, if you browse, read, or download information:

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your:

• Internet Domain you use to access the Internet (e.g. yourServiceProvider.com);
• Your computer’s Internet Protocol (“IP”) address;
• Browser type, browser version and operating system you are using;
• Pages of our Site that you visit, the time and date of your visit;
• Time spent on those pages and other statistics;
• Internet address of the site from which you are directly linked to our Site.

We and our service providers use cookies, pixels, tags, software development kits, and similar tracking technologies on the Site. These technologies, and the third parties that provide them, may collect information such as your IP address, device and browser identifiers, and information about how you interact with the Site, and may transmit that information to those third parties. We use these technologies for the following categories of purposes and providers: website analytics (for example, Google Analytics 4 and Google Search Console); advertising and attribution (for example, the LinkedIn Insight Tag); marketing automation and forms (for example, HubSpot and Constant Contact); and site security and bot detection (for example, Cloudflare and Google reCAPTCHA). Some of these third parties may use the information they collect for their own purposes, including to build or augment profiles, as described in their own privacy policies.

The information collected through these technologies may include your IP address and online identifiers, which can be considered personal information under some laws. We do not sell sensitive financial account credentials or government identification numbers through the Site. We may, however, share the categories of information described in this Policy with our analytics, advertising, and marketing service providers and partners, who may combine it with other information they hold. If you submit information through a form, that information may be associated with your other interactions with the Site. You can limit certain tracking using the choices described in the “Cookies and Your Choices” and “Your California Privacy Rights” sections below.

Disabling and Enabling Cookies

You have the ability to accept or decline cookies by modifying the settings on your browser. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen option cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, your login cookies will be removed.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Our Site is a general audience site and does not knowingly collect any personal information from children. This Site does not sell services or products for purchase by children. No information should be submitted to, or posted at, our Site by visitors under 18 years of age.

External Links

This Site contains links to other websites. We are not responsible for the privacy practices or the content of such websites. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our Site.

Personal Information We Collect and Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you to respond to your request. Personally identifiable information may include, but is not limited to your name, work email, company, location (“Personal Information”).

We collect information from you when you place an order or fill out a form.

When ordering or registering on our Site, as appropriate, you may be asked to enter your: name, e-mail address, phone number or credit card information and we may use it to provide you with additional information at a later time e.g., newsletters, marketing or promotional materials and related product update information. We will not disclose such information to third parties without your express permission.

Credit card information is transmitted via PCI Service Provider Level 1 payment gateway provider Stripe. We do not have access to or see your sensitive financial details.

How Long We Retain Your Data

Order data is retained to comply with our tax, accounting, and financial reporting obligations, where we are required to retain the data by our contractual commitments to our financial partners and where data retention is mandated by the payment methods we support. Where we retain data, we do so in accordance with any limitation periods and records retention obligations that are imposed by applicable law.

For users that register on our Site, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What Rights You Have Over Your Data

If you have an account on this Site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, order processing or security purposes.

Cookies and Your Choices

You can manage cookies through your browser settings and through any cookie preference tool we make available on the Site. We honor opt-out preference signals, including the Global Privacy Control (GPC), where required by law. You can also opt out of certain analytics and advertising through the relevant third parties’ own tools, such as Google’s and LinkedIn’s opt-out mechanisms.

Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended (the “CCPA”), provides you with certain rights. The categories of personal information we collect are identifiers (such as name, email, IP address, and online identifiers), internet or network activity information, commercial information, and, if you contact or transact with us, professional or contact information. We collect this information for the business and commercial purposes described in this Policy, including to operate and secure the Site, analyze usage, market our products and services, and respond to your requests. We may disclose these categories to our service providers and, in the case of analytics and advertising identifiers, to third-party analytics and advertising partners.

To the extent our use of analytics and advertising technologies is considered a “sale” or “sharing” of personal information under the CCPA, you have the right to opt out. You may exercise that right by using the “Do Not Sell or Share My Personal Information” link on the Site, by enabling the Global Privacy Control in your browser, or by contacting us as described below. Subject to certain exceptions, California residents also have the right to know and access the personal information we have collected, to request its deletion, to request correction, and not to be discriminated against for exercising these rights. To submit a request, contact us using the information in the “Contact” section. We will verify your request as required by law, and you may use an authorized agent to submit a request on your behalf.

Where We Send Your Data

We may disclose personal information to our service providers, who process it on our behalf under contracts that limit their use of the information to providing services to us.

Certain Disclosures

We may disclose your Personal Information if required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law or comply with legal process served on us; (b) protect and defend our rights and property, our Site, and/or the users of our Site; (c) act under circumstances to protect the safety of users of our Site or us.

Terms & Conditions

Your access to and use of the Site are governed by our Website Terms of Use, which include a binding arbitration provision and a class action waiver. Our separate commercial Terms and Conditions apply to purchases and sales of goods and services and do not govern general use of the Site.

Policy Changes and Your Consent

This privacy policy is effective as of September 09, 2019, as last updated on August 16, 2026, and will remain in effect with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

By using the Site, you agree to the collection and use of information in accordance with this policy. If we change our privacy policies and procedures, we will post those changes on our Site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.

Contact

If you have any questions about this privacy statement, the practices of this Site, or your dealings with our Site, please contact us. You may contact us at Cates Control Systems, Inc., 4001 East Plano Parkway, Suite 500, Plano, TX 75074, Attn: Legal, or [email protected].