Cates Customer Service

Cates Control Solutions Service -  Cates Control Solutions - Houston, Dallas (DFW), San Antonio, Austin TX

When Maximum Uptime Is Your Priority…

Fast, Reliable Service Is OURS!!!!

Make The Right Call!

When you need repairs, service or an assessment of your automation and control components, make the right call – to Cates Control Solutions! Our Service Department is ready to perform around the clock to keep you running smoothly. Call or email and we’ll dispatch an experienced service technician to handle the issue at your site or bring it back to our state-of-the-art facility.

No matter the brand or where you bought it, you can rely on Cates for the Service Solution.

  • Product Repairs
  • AC & DC Drive Support
  • Integration and Retrofitting
  • On-Site Consulting
  • Cates Phone Support – 7/24/365

24/7 Responsiveness – Cates Is There When You Need Us!

No matter what time you call, you WILL get a live person ready to assist you. Your operation is on the line, so we will do whatever it takes to satisfy your service needs – around the corner or across the country.

Outstanding Service Every Time

After 30 years of focusing on service we continue to set the standard for quality and capabilities in that area. Our knowledgeable technicians are experienced in most all industrial environments. And, as a stocking distributor, we typically have replacement parts on hand, ready to ship out and drop in.

If the component cannot be repaired on-site, we’ll bring it to our in-house repair center for evaluation. And, in the rare event we cannot repair the part ourselves; we’ll send the part out and oversee the job for you.

Dedicated AC/DC Drive Services

When it comes to supporting AC & DC drives, Cates has you covered! With years of experience, we’re your best resource for AC & DC drive programming, startup and troubleshooting – as well as repairs.

Refurbished repair exchange program available.

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